Laura Smith

Laura Smith joined HMH in 2026 as General Manager of Customer Experience at HMH, where she leads HMH’s end-to-end customer experience, overseeing professional services, customer success, digital support solutions and technical support to deliver a seamless, high-impact experience across the customer journey. 

Before joining HMH, Laura served as Co-Founder and Chief Operating Officer of UnboundEd, where she helped build and scale the organization into a national leader in professional learning. Earlier in her career, Laura held leadership roles at Amplify, Sesame Workshop, and both the New York City and New York State Departments of Education, where she led large-scale initiatives focused on curriculum, professional learning, technology, and educational improvement.

Laura holds an MBA from Northwestern University's Kellogg School of Management and a bachelor's degree from Cornell University.