Kristen Duffy Lavelle
Senior Vice President, Global Operations and Customer Experience
Kristen joined Harcourt as Director of Supply Chain in 2006 focusing on process improvement, supply chain analytics, strategic sourcing, supplier management, and business systems enablement. In 2007, she was promoted to Vice President of Supply Chain and Indirect Procurement following Houghton Mifflin’s acquisition of Harcourt. Since that time, Kristen’s responsibilities have broadened to include HMH’s global operations and customer experience including supply chain planning, strategic sourcing and procurement, customer experience, distribution, scoring center operations, and overall operational excellence across HMH. Prior to joining HMH, Kristen held various positions at PricewaterhouseCoopers, Deloitte, and a startup focused on eProcurement systems. Kristen holds a Bachelor of Science from Pennsylvania State University, is a Certified Public Accountant, is a Girl Scout Volunteer, and has sat on the Board of the Wisconsin International School.
Kristen joined Harcourt as Director of Supply Chain in 2006 focusing on process improvement, supply chain analytics, strategic sourcing, supplier management, and business systems enablement. In 2007, she was promoted to Vice President of Supply Chain and Indirect Procurement following Houghton Mifflin’s acquisition of Harcourt. Since that time, Kristen’s responsibilities have broadened to include HMH’s global operations and customer experience including supply chain planning, strategic sourcing and procurement, customer experience, distribution, scoring center operations, and overall operational excellence across HMH. Prior to joining HMH, Kristen held various positions at PricewaterhouseCoopers, Deloitte, and a startup focused on eProcurement systems. Kristen holds a Bachelor of Science from Pennsylvania State University, is a Certified Public Accountant, is a Girl Scout Volunteer, and has sat on the Board of the Wisconsin International School.