Education

Product Support

Please join our software experts in this Q&A session to learn about the latest updates for your HMH® intervention programs and outstanding technical issues.

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A new version of the eReader (used in the Interactive Teaching System and the READ 180 and System 44 eBook Libraries) will be going live. The new version will feature an updated interface; however, it will not carry over previously saved notes and highlights. Teachers who have notes and highlights in their eReader books should save them in Word documents prior to the upgrade. 

Contact HMH Technical Support for more information. 

Click here to view the November 9, 2018 updates to READ 180 Universal, Next Generation Dashboards, and Big Day for PreK. 

Click here to view the November 2, 2018 updates to HMH Teacher Central and Math Inventory. 

Click here to view the October 26, 2018 updates to Student Achievement Manager (SAM), HMH Teacher Central, and Reading Counts!

Click here to view the October 19, 2018 updates to HMH Teacher Central, and Math Inventory.

Click here to view the October 9-13, 2018 updates to Student Achievement Manager (SAM), HMH Teacher Central, Next Generation Dashboards, MATH 180 Course I, Math Inventory, and Reading Counts!

READ 180 Next Generation is a Flash-based application, and Adobe has announced its plans to stop updating and distributing its Flash Media Player by the end of 2020.

Accordingly, starting on May 1, 2019, HMH will refrain from selling READ 180 Next Generation software licenses and on or about July 1, 2020 HMH will discontinue making READ 180 Next Generation available on sites it hosts.

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FASTT Math Next Generation is a Flash-based application, and Adobe has announced its plans to stop updating and distributing its Flash Media Player by the end of 2020.

Accordingly, starting on May 1, 2019, HMH will refrain from selling FASTT Math Next Generation software licenses and on or about July 1, 2020 HMH will discontinue making FASTT Math Next Generation available on sites it hosts.

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Reading Counts! Quiz Search now also contains quizzes for READ 180 Universal, READ 180 Next Generation, and System 44 Next Generation (including California edition). For more information on navigating the Quiz Search and deactivating unneeded quizzes, click the link below. 

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Due to upgraded security requirements, some teachers will need to reset their Big Day for Pre-K passwords using both upper- and lowercase letters, numbers, and at least one special character. This change is effective July 23, 2018. 

Users having continuing issues with logging in should click here for assistance. 

Contact Technical Support at 1-800-283-5974 or through the Product Support Site (click here) for more information or assistance. 

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Students using READ 180 or System 44 Next Generation on Chromebooks and desktops using Chrome OS 60 or later and connected to a locally-installed district or school server will be unable to move past the microphone check or record activities in these programs. Contact the Help Desk at 1-800-283-5974 if your students are stuck in the program as a result of this bug. (Note that Chromebooks using earlier versions of Chrome OS are not affected.)

HMH is working on a solution to this issue and will release an update as soon as it is available.

Watch this video for step-by-step instructions creating a READ 180 Universal class and enrolling students using HMH Teacher Central. Once the initial READ 180 Universal class is created in the district or school, additional classes are created and populated using HMH Teacher Central. This video shows you how.

Watch this video for step-by-step instructions creating a READ 180 Universal class and enrolling students using SAM. Unless class data is imported, the school or district's initial READ 180 Universal class needs to be created and populated in the Student Achievement Manager. This video shows you how.

• Watch this video for step-by-step instructions on adding a student in SAM.
• Adding students in SAM will set up the roster so you can begin enrolling them in Scholastic technology programs.

Watch this video for step-by-step instructions on adding a school in SAM. Adding schools to SAM is a first step for administrators to get started with Scholastic technology programs.

Watch this video for step-by-step instructions on adding a class in SAM. Adding classes in SAM is necessary before creating teacher and student accounts.