Education

Product Support

Districts are reporting that when students log in to iRead they see a black screen and are unable to move forward in the program. HMH is aware of the issue and investigating the potential causes.  See the enclosed document for the recommended workarounds for different browsers.

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Click here to view the September 13, 2019 update to Student Achievement Manager, HMH Teacher Central, and HMH Gateway. 

Click here to view the September 6, 2019 update to Student Achievement Manager and iRead. 

Districts are also reporting black screens at student login. This may require changing browser settings or other workarounds Click here for more information. 

All iRead users should download the iRead App update from the Apple App Store. The update contains the HTML5 version of iRead. See the PDF for more information.

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As of August, 2019, HMH programs are no longer compatible with iPad 2s. Please use an iPad 4 or later with HMH programs and apps. 

Click here for the ITS Quick Guide, which clearly explains the new ITS and its enhanced functions.

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A new version of the eReader (used in the Interactive Teaching System and the READ 180 and System 44 eBook Libraries) is now live. The new version will feature an updated interface; however, it will not carry over previously saved notes and highlights. Teachers who have notes and highlights in their eReader books should save them in Word documents prior to the upgrade. 

Contact HMH Technical Support for more information. 

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Chrome's new version, Chrome 76, will disable Flash by default. This will create issues with SAM-based programs still using Flash. See the notice for more information and remedy.

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A reminder that districts and schools that purchased a subscription license after July 1, 2019 must accept the Terms and Conditions at the first administrator login, or all teachers and administrators will be blocked from using the software. 

Teachers and administrators may now print reports in HMH Teacher Central and HMH Leader Central across all classes and for all students in a class, and across all classes in a school. 

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Click below for more infomration regarding HMH's ending support for locally-hosted SAM installations.

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Students using READ 180 or System 44 Next Generation on Chromebooks and desktops using Chrome OS 60 or later and connected to a locally-installed district or school server will be unable to move past the microphone check or record activities in these programs. Contact the Help Desk at 1-800-283-5974 if your students are stuck in the program as a result of this bug. (Note that Chromebooks using earlier versions of Chrome OS are not affected.)

HMH is working on a solution to this issue and will release an update as soon as it is available.

Watch this video for step-by-step instructions creating a READ 180 Universal class and enrolling students using HMH Teacher Central. Once the initial READ 180 Universal class is created in the district or school, additional classes are created and populated using HMH Teacher Central. This video shows you how.

Watch this video for step-by-step instructions creating a READ 180 Universal class and enrolling students using SAM. Unless class data is imported, the school or district's initial READ 180 Universal class needs to be created and populated in the Student Achievement Manager. This video shows you how.

• Watch this video for step-by-step instructions on adding a student in SAM.
• Adding students in SAM will set up the roster so you can begin enrolling them in Scholastic technology programs.

Watch this video for step-by-step instructions on adding a school in SAM. Adding schools to SAM is a first step for administrators to get started with Scholastic technology programs.

Watch this video for step-by-step instructions on adding a class in SAM. Adding classes in SAM is necessary before creating teacher and student accounts.