Education

Product Support

Click here to view the October 9-13, 2018 updates to SAM, MATH 180 Course I, Math Inventory, HMH Teacher Central, Next Generation Dashboards, and Reading Counts!

Please join our software experts in this Q&A session to learn about the latest updates for your HMH® intervention programs and outstanding technical issues.

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Reading Counts!  was offline for emergency maintenance on October 8, 2018, to resolve an issue causing quiz questions answered correctly to be scored incorrectly. This issue has been resolved and Reading Counts! is functioning normally. Our engineering team will purge all invalid quizzes on 10/8 and we recommend that the students retest.  We apologize for this inconvenience.   

Please report any further issues to the HMH Product Support help desk at 1-800-283-5974. 

Reading Counts! Quiz Search now also contains quizzes for READ 180 Universal, READ 180 Next Generation, and System 44 Next Generation (including California edition). For more information on navigating the Quiz Search and deactivating unneeded quizzes, click the link below. 

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A new version of the eReader (used in the Interactive Teaching System and the READ 180 and System 44 eBook Libraries) will be going live in the coming weeks. The new version will feature an updated interface; however, it will not carry over previously saved notes and highlights. Teachers who have notes and highlights in their eReader books should save them in Word documents prior to the upgrade. 

Contact HMH Technical Support for more information. 

Due to upgraded security requirements, some teachers will need to reset their Big Day for Pre-K passwords using both upper- and lowercase letters, numbers, and at least one special character. This change is effective July 23, 2018. 

Users having continuing issues with logging in should click here for assistance. 

Contact Technical Support at 1-800-283-5974 or through the Product Support Site (click here) for more information or assistance. 

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Districts and schools with SAM Servers hosted by HMH will notice their programs have been upgraded to version 3.x. Documentation has also been upgraded.

Districts and schools hosting their own local SAM Servers may now download their version 3.x programs. HMH is discontinuing shipping installation DVDs.

Note that SAM version 3.x will deactivate older versions of SAM and SAM Suite programs. These programs will need to be upgraded to version 3.x to work with SAM version 3.x. Any existing installation running SAM version 2.x may be upgraded directly to version 3.x. Other programs will automatically reactivate after installing the 3.x version.

For instructions on downloading the version 3.x installers, see the Installation Guidesfor your programs or contact Product Support at 1-800-283-5974. 

Students using READ 180 or System 44 Next Generation on Chromebooks and desktops using Chrome OS 60 or later and connected to a locally-installed district or school server will be unable to move past the microphone check or record activities in these programs. Contact the Help Desk at 1-800-283-5974 if your students are stuck in the program as a result of this bug. (Note that Chromebooks using earlier versions of Chrome OS are not affected.)

HMH is working on a solution to this issue and will release an update as soon as it is available.

Watch this video for step-by-step instructions creating a READ 180 Universal class and enrolling students using HMH Teacher Central. Once the initial READ 180 Universal class is created in the district or school, additional classes are created and populated using HMH Teacher Central. This video shows you how.

Watch this video for step-by-step instructions creating a READ 180 Universal class and enrolling students using SAM. Unless class data is imported, the school or district's initial READ 180 Universal class needs to be created and populated in the Student Achievement Manager. This video shows you how.

• Watch this video for step-by-step instructions on adding a student in SAM.
• Adding students in SAM will set up the roster so you can begin enrolling them in Scholastic technology programs.

Watch this video for step-by-step instructions on adding a school in SAM. Adding schools to SAM is a first step for administrators to get started with Scholastic technology programs.

Watch this video for step-by-step instructions on adding a class in SAM. Adding classes in SAM is necessary before creating teacher and student accounts.