Education

Product Support

The newest version of iOS, iOS 12.1.4, does not work with iRead recordings. Recordings are disabled by default, and if it is enabled students will not be able to advance in the program. HMH is aware of this issue and is working on a solution. Until that time, HMH recommends disabling recording in SAM, using a non-iOS device, or not upgrading to iOS 12.1.4.

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Click here to view the March 15, 2019 updates to HMH Teacher Central, READ 180 Universal, MATH 180 Course I, and System 44 Next Generation.

Click here to view the March 9, 2019 updates to Student Achievement Manager (SAM), HMH Teacher Central, READ 180Universal, and System 44 Next Generation.

Click here to view the March 1, 2019 updates to Student Achievement Manager (SAM), HMH Teacher Central, HMH Leader Central, SAM Connect, and System 44 Next Generation.

HMH has recently been made aware of a bug in the upcoming Google Chrome version (OS 73) upgrade that will cause SAM-based Adobe Flash programs running on Chromebook devices to flicker intermittently. Programs impacted by this bug include: READ 180 Next Generation, iRead, MATH 180, and FASTT Math Next Generation. HMH has made Google aware of this issue. However, Google is expected to release OS 73 for Chromebooks on March 19, 2019without a resolution for the bug in place.

HMH strongly recommends that districts running the above programs and using Google Chromebooks, refrain from upgrading to the latest version of Chrome until this issue is resolved. Please note that the current version of the Google Chrome browser is not impacted by this issue.

If you have any questions, please contact our Technical Support Group at 800.283.5974 or email edtech.techsupport@hmhco.com.

Please join our software experts in this Q&A session to learn about the latest updates for your HMH® intervention programs and outstanding technical issues.

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Click below to learn how to set custom permissions for teachers in SAM using the new permissions function.

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In the recently released HTML5 update to the Student Achievement Manager (SAM), reports now open directly as PDFs in a separate browser window. This has resulted in many changes to the onscreen reports. 

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A new version of the eReader (used in the Interactive Teaching System and the READ 180 and System 44 eBook Libraries) will be going live in December. The new version will feature an updated interface; however, it will not carry over previously saved notes and highlights. Teachers who have notes and highlights in their eReader books should save them in Word documents prior to the upgrade. 

Contact HMH Technical Support for more information. 

Students using READ 180 or System 44 Next Generation on Chromebooks and desktops using Chrome OS 60 or later and connected to a locally-installed district or school server will be unable to move past the microphone check or record activities in these programs. Contact the Help Desk at 1-800-283-5974 if your students are stuck in the program as a result of this bug. (Note that Chromebooks using earlier versions of Chrome OS are not affected.)

HMH is working on a solution to this issue and will release an update as soon as it is available.

Watch this video for step-by-step instructions creating a READ 180 Universal class and enrolling students using HMH Teacher Central. Once the initial READ 180 Universal class is created in the district or school, additional classes are created and populated using HMH Teacher Central. This video shows you how.

Watch this video for step-by-step instructions creating a READ 180 Universal class and enrolling students using SAM. Unless class data is imported, the school or district's initial READ 180 Universal class needs to be created and populated in the Student Achievement Manager. This video shows you how.

• Watch this video for step-by-step instructions on adding a student in SAM.
• Adding students in SAM will set up the roster so you can begin enrolling them in Scholastic technology programs.

Watch this video for step-by-step instructions on adding a school in SAM. Adding schools to SAM is a first step for administrators to get started with Scholastic technology programs.

Watch this video for step-by-step instructions on adding a class in SAM. Adding classes in SAM is necessary before creating teacher and student accounts.