FAQs

How do I access the READ 180 Next Generation Dashboards?

In order to view data on Next Generation Dashboards, the following conditions have to be met:

  • The teacher’s account must be active in SAM.
  • The server needs to be registered with SAM Connect.
  • All the schools in the database need to be matched in SAM Connect.
  • The server must be actively checking in with SAM Connect.
  • The READ 180 Next Generation program suite must be installed on the SAM Server with latest updates for all components.
  • The server must have READ 180 Next Generation licenses and have students enrolled into at least one Next Generation application.
  • The students must be assigned to a class that has READ 180 Next Generation checked in the Manage Applications portion of the class’s SAM profile.
  • There cannot be duplicate authorized users in SAM Connect registered to a server that is inactive or that has different profile information than the original.
  • There can be no clones of the active server in SAM Connect.

Please note that the Dashboards show a weekly overview and does not represent students’ real-time data. Use the READ 180 Next Generation reports in SAM for up-to-date student performance data.

Note: If all of these conditions are met, then the teachers and administrators should have access to READ 180 Next Generation Dashboards by going to https://samconnect.scholastic.com/auth/zip/DASH.html and using their existing SAM usernames and passwords.

How can I import and export my student data into SAM?

To Import student data into SAM:

  1. Back up your SAM database before importing any files.

  2. Click the Roster tab in SAM.

  3. Double-click My District at the top of the SmartBar to show the District Profile (if you are a district administrator) or My School to show the School Profile (if you are a school administrator).

  4. Select Import, Import Teachers, or Import Admins from the Advanced Settings menu in the lower right corner of the screen. The Import Wizard will open in a separate screen.

  5. Click Browse to search your computer for the CSV file that contains the data to be imported into SAM. Select the file and click Next. A confirmation screen appears.

  6. If the correct file has been selected, click Next. If the file is not correct, click Back to browse again for the correct file.

  7. Once you click Next, a success screen will appear. Click Close to exit the Import Wizard and return to the Profile screen.

Data may be exported from SAM in order to repurpose it for specific needs. To export data from the SAM database:


  1. Double-click My District or My School on the top of the SmartBar to access the District or School Profile screen.

  2. Click the Export link in the Advanced Settings menu in the lower right corner of the screen to open the Export Wizard.

  3. Select the purpose of your export from the opening screen, then click Next. Choose from the following file export types:

  • Aggregate data: Copy and export roster and student performance data to include in school- or district-wide, aggregated reports.

  • Export roster data: Export student roster information from your current SAM database for use in another application.

  • Export Reading Inventory data: Export students' Reading Inventory Lexile scores

For aggregation, you will see a confirmation screen. Click Export to export aggregated data.

For roster and performance data, you will see a time period selection screen. Select a date range over which you wish to export data and information, then click Next. Click Export on the following screen to export roster and performance data.For Reading Inventory Lexile scores: Select a school, class, or student(s) for which you would like to export scores, then click Next. Click Export on the following screen to export Lexile scores.
How can I find out what the student usernames and passwords are in SAM?

Run the Reading Inventory Student Roster report. Please note that this report will only show students that are enrolled into Reading Inventory.

  1. Log in to SAM.
  2. Navigate to the class name and double-click it.
  3. Click the Report tab.
  4. Under Reading Inventory run the Student Roster report.

In classrooms using iRead and MATH 180, this information may be found in SAM Central under the Usernames and Passwords link.

How can I edit a school, class, teacher, or student profile in Student Achievement Manager (SAM)?

Edit existing profiles by opening SAM and clicking the Roster tab.

To edit the profile:

  1. Select the profile from the SmartBar so the profile is highlighted in orange.
  2. Click the Edit Profile link on the Manage Roster menu.
  3. Click the fields to enter, change, or delete information. Note that items with an asterisk (*) are required.
  4. Click Save to save edits and return to the profile screen. Switching to another tab will also automatically save your changes.
What is SAM Connect?

SAM Connect is an interactive component of SAM that manages SAM features, including product updates and licenses, as well as the teacher and educator dashboards in Next Generation programs. SAM Connect is required to use all interactive components of HMH SAM Suite programs. For more information on SAM Connect, see the SAM Connect User's Guide at the SAM Product Support website, hmhco.com/sam/ProductSupport.

To register your SAM installation with SAM Connect, make sure your SAM installation is updated to at least version 1.9, then go to https://samconnect.scholastic.com/regwiz.

How do I change the class assignment for a student in Student Achievement Manager (SAM)?

If a student already has a class assignment in the Smart Bar and you want to move them to a new class, add the student to the new class before removing them from the current class. If you remove a student from all class assignments they will no longer appear in the Smart Bar and you will have to access the record from the Manage Inactive Accounts screen. By default, only Administrators have access to Manage Inactive Accounts.

To add a student to a new class there are two possible methods.

  1. Go to the Roster tab and select the student from the Smart Bar. Choose Edit Student Profile. In the list of classes and groups check off the box next to the class you wish to move the student to and uncheck any classes you no longer wish the student to be in. Then click Save.
  2. Go to the Roster tab and select the Class from the Smart Bar. Choose Edit Class Profile. In the Class profile, select the Student Roster tab. Check off the boxes next to the names of any students you wish to add to this class. You can also remove students from a class in the same manner.
What is the default password for the Student Achievement Manager (SAM)?

The default username for SAM is dadmin, and the default password is SAM@dm1n. However, these may only be used at first login. If you need to change a password, contact your school or district administrator.

For more information on using the Profile Screen and setting passwords, see the Getting Started With Student Achievement Manager manual at the SAM Product Support website (hmhco.com/sam/ProductSupport).

For Enterprise Edition v1.8.1 and earlier, the default username is dadmin, and the default password is @dm1n.

What headers can be used in a CSV file for a student import into SAM?

The .csv template is a file that can be opened in Microsoft Excel and includes all of the following headers in the first row for a student import (*notes a required field):

  • USER_NAME*
  • PASSWORD*
  • SIS_ID*
  • FIRST_NAME*
  • LAST_NAME*
  • MIDDLE_NAME
  • GRADE*
  • SCHOOL_NAME
  • CLASS_NAME
  • LEXILE_SCORE
  • LEXIL_MOD_DATE
  • ETHNIC_CAUCASIAN
  • ETHNIC_TWO_OR_MORE_RACES
  • ETHNIC_AFRICAN_AM
  • ETHNIC_HISPANIC
  • ETHNIC_PACIFIC_ISL
  • ETHNIC_AM_IND_AK_NATIVE
  • ETHNIC_ASIAN
  • GENDER_MALE
  • GENDER_FEMALE
  • AYP_ECON_DISADVANTAGED
  • AYP_LTD_ENGLISH_PROFICIENCY
  • AYP_GIFTED_TALENTED
  • AYP_MIGRANT
  • AYP_WITH_DISABILITIES
  • LAST_COL

For a list of all available headers used in imports, see the SAM Data Dictionary. For more detailed instructions on CSV imports, see the SAM Data Management Manual. Both may be downloaded from the HMH Product Support website, hmhco.com/sam/ProductSupport.

Why are some students having problems with the audio and visual display in READ 180 Enterprise Edition on a Windows-based workstation?
Audio and visual problems can be caused by hardware not working properly or by problems with QuickTime on Windows-based workstations using Enterprise Edition programs in version 1.10 and earlier. To check that the audio and video hardware is working properly:

      Close all applications and make sure you can record in the operating system.

      Ensure that the microphone and headphones work and that they are compatible with the workstation.

      On Windows-based workstations, decreasing the hardware acceleration may solve the problem. To decrease the hardware acceleration:

1.     Click the Display icon on the Control Panel.

2.     Select the Settings tab and click the Advanced button.

3.     Select the Troubleshooting tab.

4.     Move the slider for Hardware Acceleration one notch to the left.

5.     Click OK, then click OK from the Settings tab, and restart the system when prompted.

      If this does not help, turn the hardware acceleration down to none.

1.     Click the System icon on the Control Panel.

2.     Click the Performance tab, then click the Graphics button.

3.     Move the Hardware Acceleration slider one notch to the left.

4.     Click OK, close the System screen, then restart the system when prompted.

      If the problem persists, decrease the hardware sound acceleration level in the DirectX Diagnostic Tool. To do this:

1.     Click the Windows Start button and select Run.

2.     Type dxdiag in the box and press the Enter key.

3.     Select the Sound tab in the DirectX Diagnostic Tool.

4.     Lower the Hardware Sound Acceleration Level to its lowest setting.

5.     Click Save All Information, then click Exit.

      Check that the workstation is not running multiple versions of QuickTime. To check this:

1.     From the Control Panel, click the Add/Remove Programs icon.

2.     Scroll down the program list until QuickTime is visible. If there are multiple versions of QuickTime on the list, remove all except the latest version.

      Only the version of QuickTime that shipped with READ 180 should be installed on the workstation. To adjust QuickTime settings:

1.     From the Control Panel, click the QuickTime icon.

2.     From the pull-down menu, select Video Settings.

3.     Select the Safe Mode (GDI Only) radio button.

4.     From the pull-down menu, select Sound Out.

5.     From the Choose a Device for Playback pull-down menu, select WaveOut.

6.     Close the QuickTime Settings window to save your changes.

7.     Restart the workstation to save the changes.

 

If the audio and video problems persist, check Windows Update or contact the sound and video card manufacturer to obtain the latest drivers for each. Make sure the cards are compatible with QuickTime. If you continue to have audio and video problems in READ 180, contact Technical Support at 1-800-283-5974,

How do I register for SAM Connect?

You may register for SAM Connect at the end of a SAM version 1.9 or later installation process or by using the SAM Connect Registration Wizard at https://samconnect.scholastic.com/regwiz.

How can I install Student Achievement Manager (SAM) across a network?

For detailed information on installing SAM programs, see the Installation Guides for each program on the Houghton Mifflin Harcourt Education Product Support website (hmhco.com/ProductSupport). Contact Technical Support at 1-800-283-5974 if you are running a pre-1.10 version of SAM.

How can I set up a Student Achievement Manager (SAM) server connection?

For districts running SAM version 2.0 or later on their own SAM Server, server connections are established when SAM is installed on the server computer. For more information on installing SAM and Houghton Mifflin Harcourt programs, see the Installation Guides for each program on the HMH Education Product Support website (hmhco.com/ProductSupport).

If your district is running an earlier version of SAM (version 1.10 or earlier) using their own SAM Server, follow these steps for connecting to the local server:

  1. From the SAM login window, click the Add Servers link.
  2. Enter a Bookmark Name to describe the SAM server, such as LINCOLN SCHOOL SERVER. If you enter a bookmark name that already exists, the system will notify you and you will have to change the name of the bookmark.
  3. Enter the server's IP address and port.
  4. Test the connection to the server by clicking Test. If the test is successful, the system will notify you with a Test Succeeded notice.
  5. Click Save to save the connection.
  6. Click Close to close the Add Server window and return to the SAM login screen.

If you receive a Test Failed notice, verify the SAM server IP address and re-enter it. If you are unable to connect to the SAM Server, contact Houghton Mifflin Harcourt Technical Support at 1-800-283-5974.

To edit a SAM network connection, click the Edit Servers link on the Login page and follow the instructions above.

How can students be promoted in SAM?

Use the Manage Student Promotions wizard in SAM to promote students from one grade to another. See the SAM Data Management Manual for instructions on using the wizard.

How do I run reports for my students in the Student Achievement Manager (SAM)?

To run a report in SAM:

  1. Log in to SAM.
  2. Use the SmartBar to select the Student, Class, Group, Grade, School, or District for which to run a report.
  3. Click the Reports tab to show the Reports Index. The Reports Index is a list of reports for the programs being used in your school and the recommended reports for the user selected on the SmartBar.
  4. Select the report to run by clicking the button to the left of the report name. The report name will be highlighted and the Time Period will automatically fill in with the current time period. Use the radio buttons to select a different time period. By default, the Reports screen shows reports that are recommended for the cohort selected in the SmartBar. To change which reports are displayed, use the pull-down menu at the top of the Report Index to select:
    • All Reports
    • Multi-Classroom Reports
    • Classroom Reports
    • Student Reports
  5. Once you have made your selection, use the radio buttons to select a time period, or use the default time period.
  6. Click Run Report to see the report on-screen.
Why does my SAM agent show a “No Agent” or “No Connectivity” status?

This error could indicate a missing SAM Connect registration key if the server has never successfully checked in. Verify that the "samconnect-registration-key" is in the following location: \ScholasticEE\SAM_Server (this registration key disappears after the first successful check-in).

If the registration key is found, follow these steps:

  • Open the samconnect-registration-key in notepad and verify the key matches the server’s Registration Token in SAM Connect.
  • Verify that your Agent Service is running on the server. To do this:
  1. Navigate to ScholasticEE\SAM_Server\util
  2. Launch the SAM Server Utility.
  3. Select Scholastic Service Manager.
  4. Verify that the Agent Service says “started.”
  5. Confirm there are exceptions for SAM Connect in any security software and content filtering:
  • scholastic.com = 63.251.75.33
  • Ports 443 and 80
  1. Check agent-timing.xml to see if the correct Guid is included. The correct Guid can be obtained by looking at the SAM Servers for the district on the Customer Service site.

ScholasticAgent folder can be located in:

  • Windows 2003 Server: .../WINDOWS/system32/
  • Windows 2008 Server: .../WINDOWS/SysWOW64/
  • Mac OS X Server: .../Library/Components/
  • Linux Server: …/File System/usr/Local/

Agent-timing.xml and regwiz.xml files can be found in: …/ScholasticAgent/conf

Sami.log file can be found in: …/ScholasticAgent/log

If none of the above work, access the following URL: https://samconnect.scholastic.com/commander/services/ReceiverCommandAdapter/

If the result comes back as Invalid SOAP Request, it means the connection can go through from the server to SAM Connect.

If the result says the page cannot be loaded, it means connection is blocked from the server’s side. Open a blank Notepad document, and save it as contact.central.

Place this in the \ScholasticAgent\conf folder, and it should disappear after a few moments. This indicates it has attempted to check in. This should be visible in the Customer Service portal if the connection is valid.

Why do students see a "Cannot Connect To Server" error when using READ 180 Enterprise Edition 2.0?

Students enrolled in a stage of READ 180 Enterprise Edition version 1.10 who then enroll in a different stage after the school or district upgrades to version 2.0 may see this error. Apply the READ 180 v2.0.3 (or later) update to resolve this issue. Download the update from the READ 180 Product Support website, hmhco.com/read180/ProductSupport.

I have lost or forgotten my district administrator password to access the Student Achievement Manager (SAM). How can I retrieve it?

If you have lost or forgotten your district administrator password to SAM, click the Password Hint link on the SAM login screen to view the pre-entered password hint. If you do not have a password hint and are unable to retrieve your password, log in using another district administrator's username and password if possible, then edit the password for the default administrator account. If none of the district administrator passwords are known, please contact Houghton Mifflin Harcourt Technical Support at 1-800-283-5974.

How do I restore a backup using the SAM Server Utility?

Be sure to back up your database before running the SAM Server Utility, as it will permanently replace all existing data on your SAM system. The backup file being restored must have been created in SAM Enterprise Edition version 1.4a or later, and can only be restored to a SAM Server running the same version of SAM as the backup file.

To restore the backup using the SAM Server Utility:

  1. Navigate to the SAM Server Utility on the SAM Server computer: [install drive]\ScholasticEE\SAM_Server\util
  2. Double click the SAM Server Utility icon.
  3. Click Database Manager.
  4. Choose the Restore Database tab, and click Select File Source.  
  5. Navigate to the backup file and click Open.
  6. Click Perform Restore.

You will receive a confirmation message when the backup has been restored.

How do I download updates from the HMH SAM Suite Product Support website?

At the HMH SAM Suite Product Support website, www.hmhco.com/product-support, you may download product information documents, software updates, and manuals and guides.

To download updates and manuals,

Select the program from the menu at the top of the home screen, then select the tab with the information you wish to download.

  • Product Information: Contains technical information, patch notes, and recent information releases for the product.
  • Software Updates: Contains all software updates currently available for the product.
  • Manuals: Contains all technical manuals and installation guides currently available for the product.

Click Download Now to download the desired resource.

How do I add a teacher to the Student Achievement Manager (SAM)?

For instructions on using the Profile Screen and adding teacher profiles, see the Getting Started With Student Achievement Manager manual at the SAM Product Support website (hmhco.com/sam/ProductSupport). Contact Houghton Mifflin Harcourt Technical Support at 1-800-283-5974 if you are running a pre-1.10 version of SAM.